WELCOME TO CRAFT + CODE
Your Project Starts Here
We’re glad you’re here. This page outlines what to expect, how we work together, and how to get the most out of your project.
Everything below is designed to create clarity from day one.
WHAT THIS PAGE IS
This is your central reference point for:
• How projects are structured
• How communication works
• What we need from you
• What you can expect from us
You can revisit this page at any time during your project.
HOW WE WORK
Structured From Start to Finish
Every Craft + Code project follows a clear framework to ensure consistency, quality, and momentum.
Discovery and Alignment
We confirm goals, scope, and priorities before any work begins.
Build and Execution
Creative, systems, and media are developed in planned phases.
Review and Refinement
Feedback is collected at defined points to keep projects moving cleanly.
Delivery and Launch
Final assets are delivered in organized formats, ready for use.
COMMUNICATION GUIDELINES
How to Reach Us
To keep communication clear and efficient:
• Primary communication is via email or shared project workspace
• Responses are typically provided within one business day
• Meetings are scheduled as needed, not continuously
Urgent requests should be clearly labeled.
FEEDBACK AND APPROVALS
How Feedback Works Best
Clear feedback helps projects move faster.
We recommend:
• Consolidating feedback into a single response
• Referencing specific items or sections
• Providing approvals promptly when ready
Delays in feedback can impact timelines.
TIMELINES AND EXPECTATIONS
What Impacts Timelines
Project timelines depend on:
• Scope of work
• Timely delivery of content
• Feedback and approvals
• Third-party dependencies
Delays outside our control may extend delivery dates.
FILE DELIVERY AND ACCESS
How You’ll Receive Assets
Delivered assets may include:
• Download links
• Shared folders
• Platform access credentials
• Live website updates
Please download and store final files promptly for your records.
LICENSING AND USAGE
Using Your Assets
Your delivered assets are licensed according to our Media Licensing Rights policy.
If you have questions about usage, distribution, or exclusivity, ask before publishing.
CHANGES AND SCOPE ADJUSTMENTS
Keeping Projects on Track
Requests outside the agreed scope may require:
• Timeline adjustments
• Additional fees
• Written approval before proceeding
This protects both sides and keeps expectations clear.
PAYMENTS AND BILLING
What to Expect
• Payment terms are outlined in your agreement
• Work begins once initial payments are received
• Late payments may pause work
Billing questions should be addressed early.
CONFIDENTIALITY AND TRUST
We treat your business, data, and strategy with care.
All collaborators involved in your project are bound by confidentiality and professional standards.
SUPPORT AND NEXT STEPS
What Happens Now
If you’ve just signed:
• Review your agreement
• Watch for onboarding emails
• Prepare requested materials
If your project is already underway:
• Follow the project roadmap
• Use this page as a reference
• Reach out if clarification is needed
FINAL NOTE
Our goal is to make this process clear, organized, and productive.
When expectations are aligned, the work speaks for itself.
We’re looking forward to building something strong with you.